Frequently Asked Questions
Everything you need to know about your Shelly smart home journey.
Which countries do you ship to within Europe?
We ship to all European Union member states, as well as Norway, Switzerland, and the United Kingdom via our express courier partners.
What is the warranty period for Shelly devices?
All Shelly products come with a standard 24-month manufacturer warranty covering any hardware defects or technical malfunctions.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's real-time tracking portal.
Do Shelly devices require a hub for operation?
Most Shelly devices are designed to work independently via Wi-Fi without needing a central hub, though they are fully compatible with major home automation platforms.
What is your return policy for electronics?
We offer a 14-day return window for unopened and unused products. Please ensure the original seal is intact to qualify for a full refund.
Which payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers for larger wholesale orders.